Posted by carisa on February 4, 2009
To act as a direct point of contact for customers is what a Customer Care Representative should be, one that should ensure that queries and concerns of customers must be properly assisted and addressed. A customer care representative represents the credibility of a company therefore, it is imperative to hire representatives who can provide the best service to all types of customers. Before the hiring process, among other things, the following must be considered first.
1. The needs of the customers must first be determined. The skills of the representatives should match those of the customers.
2. Representatives must fully understand what they represent, the company’s products/services and must develop loyalty to the company.
3. Voice qualification must also be seriously considered. Customer Care Representatives must have a pleasant and confident sounding voice.
With the right amount of training, updated technology and attractive incentives, the ultimate objective is likely to be achieved.
Posted by carisa on
The current global economic trend incidentally pushes outsourcing in the Philippines into greater advantage. Why? Consider this primary reason. As the current global monetary medium rises, so too are the cost of services, operational expenses and other necessary cost brought about for outsourcing execution, consequently rise too. And for cost conscious businesses in the recession struck first world countries, this means a lot. For the Philippine Outsourcing Industry, this means life.
While we are aware of the domino-effect of the first world financial crisis to the third-world, such as the Philippines, as US media reports about massive layoff of most US workforce, will soon predictably be heard of most local firms, one potential industry to soar in the middle of the crisis would definitely be outsourcing. Notwithstanding the Philippine’s world-class Information Technology and Business Process competence, just among the viable reasons for outsourcing in the Philippine shores.
It would then be safe to say that the industry will head on to its positive path of emerging to be on top of Philippine’s economic indicator along with the consumer goods industry. So, gearing up for outsourcing business would be a better investment and diversifying to outsourcing industry could be a better option to existing entrepreneurs today.