Posted by carisa on February 4, 2009
To act as a direct point of contact for customers is what a Customer Care Representative should be, one that should ensure that queries and concerns of customers must be properly assisted and addressed. A customer care representative represents the credibility of a company therefore, it is imperative to hire representatives who can provide the best service to all types of customers. Before the hiring process, among other things, the following must be considered first.
1. The needs of the customers must first be determined. The skills of the representatives should match those of the customers.
2. Representatives must fully understand what they represent, the company’s products/services and must develop loyalty to the company.
3. Voice qualification must also be seriously considered. Customer Care Representatives must have a pleasant and confident sounding voice.
With the right amount of training, updated technology and attractive incentives, the ultimate objective is likely to be achieved.
Posted by anthony on January 30, 2009
Outsourcing industries are rapidly increasing due to some factors that a company needs, such as reliable service and a resourceful way of distributing work load. According to statistics, the two mainstays on outsourcing destinations are those nations belonging in the second or third world countries, considering the high demand of I.T professionals. The Philippines is one of the highly recognized in terms of offshore outsourcing especially in the field of I.T or Information Technology, Web Developing, Programming and many more.
Today, the Philippines play a big role in KPO or Knowledge Process Outsourcing and BPO or Business Process Outsourcing. Most clients in the Western countries much prefer countries with English speakers and highly skilled professionals for the job. Clients indeed need a satisfying service and no doubt the Filipino has it Before, India was the leading country in offshore outsourcing but today that is now merely fair with the other countries.
Despite of the global crisis more companies now much prefers outsourcing because they can maximize their revenues and at the same time minimizes there expenses. Outsourcing is the best resourceful way in terms of manpower, the client itself would not be worried anymore in terms of workload and it’s a convenient way for the client, because outsourcing is a total packaged service.