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Outsourcing and Finding the Right Outsourcing Company

Posted on September 2, 2016

Outsourcing in learning and development may have positive impact in an organization. However, negative impacts can be also encountered such as having a higher cost when outsourcing compared to keep learning in house.

Based on an ICD survey, 53 percent of enterprises outsource at least some parts of their learning and 94 percent are satisfied with their outsourcing providers.

Director of learning and development at the Coca Cola Co., Doug Teachey emphasized that learning strategy, vision, and leaderships should never be outsourced. Outsourcing is needed when a company needs someone with specific set of skills for a short period of time, and when a company is going through changes.

However, changes can be short-term or long-term. It is more practical to hire a contractor than a full-time employee who might be laid off after a few months.

When Coke has a big release, Teachey outsources to add his team’s capacity. A full-time position can be added in the future if it is needed.

Opportunities for Outsourcing Elsewhere

Chief leaning officer of Baptist Health in Jacksonville, Justin Lombardo noted that core competencies should never be outsourced. Outsourcing core competencies can give the risk of losing connectivity to culture, leadership, and people.

Lombardo said generic tasks can be outsourced but specific tasks must be kept in-house for easier access to content marketing resources.

Vice president and global head of human resources operations and training Asia Pacific and Quintiles, Tim Bray sees great value in outsourcing parts of the learning function. Some companies may not be willing to spend to stay updated on the new tools and technologies.

Keeping up with new technology is important. However, with the fast-paced technology changes, keeping an in-house training organization is hard. This is why companies outsource to an outside vendor.




To Outsource or not to Outsource?,