Posted on February 20, 2014
What started as a means to cut costs has become one of the most significant business tools at the turn of the 21st century. Many firms, as a matter of fact, have turned to outsourcing to give them edge over other competitors in today’s cut-throat market place. As BPO providers have allowed them access to technology, best practices and a pool of highly skilled people, business firms were not only able to focus more on their core assets but have also fast tracked the production of quality output. As a result, revenue is increased while expenditures are significantly reduced.
But success in outsourcing will depend on several factors. One of them is the selection of the right vendor.
Choosing a provider to be your business partner, however, is not accomplished overnight. In order for you to find the best outsourcing partner for your firm, a certain degree of meticulousness is needed in knowing not only what a potential vendor can do but also how they do it.
The selection process is long, rigorous and very critical to ensure that you have identified your firm’s potential match. But with patience and a keen eye, you will be able to find a partner firm which is the best fit for your needs.
Here are a few factors you need to consider in looking for a potential outsourcing partner firm:
Price. Cost has been the biggest contributor in the success of the outsourcing trend. In fact, more and more firms are turning to BPO companies all over the globe as a means to getting things done faster and more efficiently. But price must not be your only major determinant in choosing the best BPO porvider for your firm. Remember that while you are looking for a more cost-effective way to increase your business growth, you cannot compromise quality with a bargain. Look for a provider who can offer you the best value for your investment.
Core competencies. Every business firm is unique. Hence, it is important for you to find a provider that complements your business objectives, strengths and ideals. This will ensure that the provider will not only be able to meet the demands of the project but will also provide you with the best support should you plan on expanding your business even further.
Size. The size of the BPO provider should match the project or function you want to outsource and the timeline you need to follow. You simply cannot invest on a large-scale service provider to work on a project which can easily be accomplished by a team of ten developers.
Reputation. Filter down your list of service providers to those with a proven track record, expertise, experience and the resources you need to accomplish the project or function you need to outsource.
Certification. Service provider must be able to provide you with certifications in the specific technology or methodology required for your project. This validates the provider’s dedication to quality.