Impressions are set-off by appearances, therefore in outsourcing, before the product is delivered, the difference between good and bad impressions are balanced on a very thin string.
Before a product gets to be delivered, a deal has to be closed. Before a deal is even made, a good impression has to be presented, and one of the biggest factors in setting this impact is time reliability. Its principal casualty? Sleep.
In order to assure effective operations in an outsourcing company, the firm needs to make sure that employees are evenly distributed throughout the 24-hour stretch. In a project that requires constant communication with the clients, a representative has to be able to function in the working hours of their counterparts, possessing the same energy and smarts as they would in regular hours. To inspire the circadian unrhythmic staff, multi-time zone clocks guide multi-time zone employees in the office. After all, knowing whether to greet your client “good morning” or “good evening” is important in beginning a conversation, and the ability to stay up just as vital.
Outsourcing firms have already established that time difference is not an issue between client, and firm, but rather an aspect addressed, and resolved by the company and the staff. Others are still skeptic regarding this issue, but first hand experience is, outsourcing firm staff work until the client is satisfied, without even looking at the clock.