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Attracting skilled workers, not global crisis, top BPOs' concerns

12/03/2008 | 06:06 PM
MANILA, Philippines - Attracting highly-skilled workers—and not the effects of the global credit crunch—remain the number one concern of Philippine outsourcing companies next year, a recent survey said.

More than half—or 63 percent—of business process outsourcing (BPO) firms polled disclosed that the supply of qualified workers is their biggest challenge to expansion, the industry group which organized the survey said.

Fifty-one percent of the companies surveyed said recruitment of qualified personnel is moderately difficult. Twenty-six percent said it was difficult while 11 percent said it was very difficult.

Less than half—or 44 percent—of firms polled identified the global crisis as their largest obstacle to growth. Meanwhile, approximately 43 percent said increasing competition as their top concern.

“Although the outlook is overwhelmingly positive for the Philippines’ non-voice BPO sectors, the results show that we must be relentless in developing human resources to meet global demand," Business Process Outsourcing Association of the Philippines (BPA/P)CEO Oscar Sañez said.

“Fortunately, we have multiple initiatives in play to address this issue, including close partnerships with major educational institutions, government-funded training for industry near hires, and a vibrant private-sector that is responding aggressively to the need to quickly develop qualified personnel for the BPO industry by providing innovative training opportunities," Sañez added.

Some 190 companies participated in the recent poll undertaken by the BPA/P and Outsource2Philippines. Participants included companies providing software services, tech support, animation and graphics, customer care, medical transcription, product support, financial KPO services, legal transcription, e-learning, engineering services, and legal KPO services. - GMANews.TV

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