|
12/03/2008 | 06:06 PM
�
MANILA, Philippines - Attracting highly-skilled workers�and not the effects of the global credit crunch�remain the number one concern of Philippine outsourcing companies next year, a recent survey said.
More than half�or 63 percent�of business process outsourcing (BPO) firms polled disclosed that the supply of qualified workers is their biggest challenge to expansion, the industry group which organized the survey said.
Fifty-one percent of the companies surveyed said recruitment of qualified personnel is moderately difficult. Twenty-six percent said it was difficult while 11 percent said it was very difficult.
Less than half�or 44 percent�of firms polled identified the global crisis as their largest obstacle to growth. Meanwhile, approximately 43 percent said increasing competition as their top concern.
�Although the outlook is overwhelmingly positive for the Philippines� non-voice BPO sectors, the results show that we must be relentless in developing human resources to meet global demand," Business Process Outsourcing Association of the Philippines (BPA/P)CEO Oscar Sa�ez said.
�Fortunately, we have multiple initiatives in play to address this issue, including close partnerships with major educational institutions, government-funded training for industry near hires, and a vibrant private-sector that is responding aggressively to the need to quickly develop qualified personnel for the BPO industry by providing innovative training opportunities," Sa�ez added.
Some 190 companies participated in the recent poll undertaken by the BPA/P and Outsource2Philippines. Participants included companies providing software services, tech support, animation and graphics, customer care, medical transcription, product support, financial KPO services, legal transcription, e-learning, engineering services, and legal KPO services. - GMANews.TV
|
