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UN agency interested in local ICT situation

August 13, 2009, 8:10pm
International Telecommunications Union (ITU) Deputy Secretary-General Houlin Zhao recently visited the Philippines to see first hand how information and communication technology (ICT) is being utilized significantly in the country to improve economic resiliency.

ITU’s objective was to know how the current financial crisis is impacting the ICT industry in the country. In addition, ITU also wanted to gather local facts and best practices particularly on Telecommunication-related issues, ICT infrastructure, services and resources.

To address ITU’s concerns, a tour and briefing of the different ICT hubs in the Metro was organized by the Commission on Information and Communications Technology (CICT) with assistance from the Information Technology Association of the Philippines (ITAP).

One of the highlights included a visit to the Ayala Techno Park in Commonwealth, Quezon City. IBM, a tenant of the newest ICT zone was identified to share its best practices and contributions to the industry.

IBM Philippines’ Country General Manager James Velasquez and Renato Jiao, Human Resource (HR) Business Transformation Outsourcing (BTO) Leader, IBM Asia Pacific gave a quick briefing and tour of the latest IBM facility in the country.

“From a workforce of three when we first started more than seven decades ago, we now have more than 7,000 employees who stand proud to share our nation’s and our company's rich history,” said James Velasquez, IBM Philippines Country General Manager.

To date, IBM in the Philippines is the only local end to end provider of hardware, software and service which includes class leading Customer Relationship Management services, IT Expertise & Technology Services, and BTO services in HR, Finance & Administration and Supply Chain Management Services delivered to worldwide clients.

According to Renato Jiao, HR BTO Leader, IBM Asia Pacific, “The Philippines is a haven for business processing and knowledge outsourcing primarily because of the availability of the right skills, the warm and hospitable Filipino culture, high quality infrastructure at minimal cost and the strategic location wherein we are conveniently located in the center of Asia, home of the fastest growing tiger economies. Our time-zone also provides us the ability to service different regions through shifts (Day, Mid, Night).”

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