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Philippines expected to emerge as premier non-voice outsourcing hub

Vol. XXII, No. 123-A
Saturday, January 24, 2009 | MANILA, PHILIPPINES
The Philippines, whose offshore market has grown 46% annually since 2004, is poised to emerge as a leading destination for non-voice business process outsourcing (BPO) work for customers looking beyond India, Dallas, Texas-based Everest Research Institute said in a statement on Friday.

The $35-billion global BPO market is projected to grow to $220 billion-$280 billion by 2012, with non-voice work accounting for 90% of that growth.

Although a number of providers have already tapped the Philippines for a wide range of non-voice functions, there is limited awareness of the Philippines’ capability in non-voice services, which has grown significantly over the past three years, according to the Institute’s study, titled: "The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability." The study includes inputs from the Business Processing Association of the Philippines.

The $6.8-million Philippines offshore market employs more than 450,000 people, most of them in voice-based services.

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