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Philippine KPOs, Staying On Course For Growth

By Tara Estacaan, The Hubport Group
October 16, 2009
Acclaimed as a shift from BPO, the Philippine Knowledge Process Outsourcing industry is slowly getting into a favorable shape. KPOs are identified as a new kind of business activity that requires more skills, domain knowledge and expertise for processes like market research, legal research, medical services, network management as well as training and consultancy. As such, the dedicated outsource staff working behind these business processes do have MBA, CA and PhD qualifications, capable of providing domain expertise to offshore organizations. They are also a proactive workforce that can be trained for processes in specialized operations.

Processing knowledge requires people who will think and do something to give resolutions. If a company needs more sophisticated solutions than automated replies, a KPO company can deliver outcomes to business conglomerates, and provide practical results in information processing, formatting and dissemination. A skilled team can be utilized to act upon information and think of answers to certain business processes. KPO eventually, has come into action.

The success in outsourcing jobs to less developed countries has allowed a growth in the BPO industry. But an evolution took place a few years back and resulted to a higher value delivered by business process outsourcing provider companies. Thus, the dawn of knowledge process outsourcing came, the specialized version of offshore services. The market has matured and is now prepared to send more difficult tasks; hence, KPO firms have been established as a solution to this demand.

The Philippines, a country that has an English-speaking majority is considered a good ground for KPO services in web development, clinical research, engineering and legal processes. Existence of several BPO companies has given a good training ground for Filipino professionals to obtain new competencies and prepared to take on higher levels of skills for knowledge processing.

The multi-disciplinary system of education in the country allows it to produce professionals with varied skills ready for KPO. This quality has positioned the country to become an outsourcing center with its industry-ready graduates.

Training schools have also seen a spurt in their trainees as more professionals are updating their competencies to get more jobs. Specialized trainings in legal, medical and business transcription have also experienced new strengths in attendance as KPOs needed more personnel to fill the vacant seats.

By tradition, service providers from developing countries like the Philippines were given low-end business processing and the stronger types of jobs were retained by clients. However, the market has faced a swing in providing services. It required analysis in many business processes and the demand had moved up. Thus professionals with expertise in various fields of businesses have flocked as dedicated outsource staff to serve the need of offshore clients.

Although known to possess intelligent manpower, the Philippines had not started as an outsourcing hub until lately. As businessmen discovered that the achievements made by India and China are not a far-out goal, the knowledge process outsourcing industry in the country has risen to the challenge. KPO firms all over the country subsequently proved to the world that Filipinos can deliver excellent results in web services, software development, transcription and finance. Backed by its government, the country now enjoys a place in the circle of top outsourcing destinations in the world.


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