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Business Process Outsourcing Provides Opportunity For Practical Business

By Matias Regis, Hubport Group
Thursday, February 11, 2010

Coming into the third year of his term, Barrack Obama has remained steadfast in his campaign to strengthen America’s economy; so much to the delight of previously indebted and struggling corporations. Although this move provides them a positive foresight of the future, it has posed an obvious threat to the economy of other countries that have been, in one way or another, benefiting from the US’s need for cost cutting. See, for some time now, BPO specialists have been key players in the continuation of productivity in different parts of the world, most especially in the United States. With the prospect of one of the biggest doors being closed for internal restoration, the alarm is raised among outsourcing countires.

Outsourcing has long been practiced by multiple industries. But it has only been in the last ten years when it was introduced as an effective method for credible manpower, when there is shortage of cash and available resources. As a result to this, countless outsourcing firms have mushroomed around the world, offering multitalented offshore BPO staffs, mostly educated in IT. India became the pioneer in outsourcing IT services. But it was then succeeded by densely populated and highly literate countries like China and the Philippines.

Philippine BPO providers number at a hundred and have been the foremost contact of American, Australian, and European companies when it comes to specialized tasks. With their inclusion in the mix, these foreign clients were able to save 40 to 60 percent of their usual investments in production and marketing. Because of the Philippines receptiveness to the demand, they have attracted multibillion dollar money crops from multiracial businesses. This, in return, had made it possible for the country to groom its environment with telecom infrastructures and training centers that would ensure stability and availability of capable manpower.

Because of the competent manpower the country supplies and the economic incentives it provides, even fellow outsourcing firms avail of Philippine offshore BPO staffs to render extended services to their own clients. If anything, this signifies that we are pretty much, trusted to deliver results that are at par with pioneers in the field. Meaning, a Philippine bpo specialist is as equally well rounded as those whom most clients consider as advanced. Moreover, with the Philippines’ background of colonization, it is a direct given that they are more adept at handling a multitude of clients. Filipinos are more oriented to the language, culture, customs, and behavior that foreigners display than other outsourcing professionals.

As proof of the country’s prowess in outsourcing, the National Outsourcing Association (UK) deemed it the rightful recipient of the 2009 Offshoring Destination of the Year Award. And with a line up of huge clienteles like AOL, Barnes & Noble, Dell, HSBC, IBM, Motorola, Chevron, and the like, there is no question that Philippine BPO providers are some of the most trusted in the world. Therefore, it may be, that even with the current US administration’s discouragement, companies will still prefer to flock outsourcing companies, to exercise practical business.

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