The Hubport Group
Tuesday, June 08,2010
Revenues from BPO companies made a solid impact in the Philippine economy for year 2009 but the Business Process Association of the Philippines (BPAP) has set a higher aim for 2010. In 2006, the association worked with a group of stakeholders to come up with a game plan in further boosting the BPO industry in the country. They came up with Roadmap 2010 and Team 2010; it composes of set up milestones that need to be achieved and Team 2010, focused on the creation of a full-time group of professionals to lead all of the initiatives set out in the Roadmap 2010 document. Looking back since 2006, interest in the BPO sector has moved beyond voice and leaned more toward higher-value services such as Systems Development BPO and IT solutions services. As the demand grew big, the need for certified BPO professionals equally rose, which brought a statistic to over 400,000 employment as of year 2009. And still the national government is mulling to have a total of 900,000 certified BPO professionals by 2010.
How is the BPAP going to accumulate that number of experts? Roadmap 2010 specified the drivers of growth in the industry and the efforts needed to reach BPAP’s target. Developing a comprehensive assessment and training program is the first step stated on the document. It will increase the suitability of workers for industry, helping today’s near-hires clear the bar for employment. Creating awareness of career opportunities in the industry is another plan which will help overcome some misconceptions about the industry among young people increasing the number of candidates vying for open positions. BPO companies in the Philippines at present have also provided opportunities for their workers to become certified BPO professionals through the programs and trainings they offer. Following the roadmap, the BPAP also sees the advantage of helping students continue to fund their educations, one is through a scholarship program initiated and funded by the government, it will boost the pool of available graduates as will create ways for students to begin their careers in O&O; while continuing their educations. Another is working with the education sector to find ways to make college and high school curricula more helpful to students looking for work in the BPO industry; this will boost the suitability of young people for this globally competitive arena. These are only among the plans stipulated in the Roadmap 2010 report by BPAP.
Since the surge of BPO companies in the country ranging from back-office to higher value services they offer to consumers worldwide, more Filipinos have become assured of employment. Economic, academic, and journalistic reviews adhered in one point that in whatever field or service might the BPO industry require, there will be certified BPO professionals from the pool of Filipino workers that will qualify. That is also what the BPAP wants to promote in Roadmap 2010.