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By ITVARNews Network
www.itvarnews.net
April 20, 2010
Involving the provision of remote, voice and chat based technical support services for PCs and printers to iYogis growing customer base in the United States and other geographies; this is a five-year Managed Business Process Services agreement. The tech experts providing these services will be deployed on iYogis global delivery platform, iMantra. iYogi is building multiple service delivery capabilities in cities across India to meet its unprecedented growth for its remote tech support services. IBM Daksh Business Process Services, a wholly owned subsidiary of IBM Corporation, will provide these remote technical support services to iYogis customers from its Technical Services global delivery centers in Gurgaon, Kolkata and Chandigarh. We are committed to setting the highest standards for resolving our customers technology issues while still scaling very rapidly to meet global customer demand. Our keen focus coupled with IBM\'s extensive knowledge and robust processes would definitely help us to further enhance the experience of our expanding customer base, said Uday Challu, CEO and Co-founder of iYogi. Pavan Vaish, CEO, IBM Daksh commented that, IBM offers an unmatched breadth and depth of domain expertise in PC and related peripherals support services. This win is another example of IBM\'s demonstrated success in effectively partnering clients like iYogi through hyper growth scenarios and in helping build new service lines and offerings to drive business results. The agreement also marks the expansion of IBM Daksh\'s Technical Services delivery capabilities, for the first time from Kolkata and Chandigarh. Significantly, this partnership also sets-up a new delivery model where an Indian company has outsourced to provide services to its US customers from India. Since inception three years ago, iYogi has experienced 300 percent annual growth in revenues and subscribers. iYogi chose IBM as its strategic partner to facilitate its continued hyper growth story after an elaborate competitive evaluation.
http://www.itvarnews.net/news/10651/IBM-Collaborates-With-iYogi.html
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