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By Irene Sino Cruz
Inquirer Visayas
First Posted 00:44:00 04/04/2009
CEBU CITY – Convergys Corp., a business process outsourcing company, has opened its third facility at the Asiatown IT Park here and is now looking for people.
Jose Manuel T. Castillo, Convergys Corp. sourcing manager, said the firm’s new contact center at i3 building will accommodate 1,000 employees.
Castillo said the company decided to open another facility in Cebu, which is considered the outsourcing hub in the Visayas, because of the presence of talented and skilled manpower base in the city.
He noted that the presence of good universities here has also helped ensure there would be enough manpower to meet the growing demand from the BPO industry.
Castillo stressed that Cebu has the workers with qualifications, including English skills, intelligence and patience, needed by the BPOs.
He also explained that the global economic slowdown has minimal impact on the company's operations.
"Convergys is still on track with our growth plan and proof of that is our expansion," Castillo explained.
He said the company could not see any slowdown this year. "For us, the demand is still there," Castillo said, adding that the growth has come from both new and existing clients.
Convergys dedicated its newest integrated contact center facility in Cebu City on Wednesday, simultaneous with two others, the UP-Ayala Land TechnoHub facility in Metro Manila and the Nuvali TechnoHub facility in Santa Rosa, Laguna.
In a press statement, Convergys chief information officer Jim Goetz said the Philippines was a key contributor to the success of the firm’s customer management business.
"Our three newest facilities will allow us to build upon our success utilizing the skills and talents of our people in the Philippines," Goetz said.
Marife Zamora, Convergys vice president and country manager, also said that with the addition of a third facility in Cebu, the company has become the largest BPO provider in Cebu City.
Zamora also lauded the company’s Filipino workers who had helped the company maintain its clientele.
"The tremendous dedication and support that our employees bring to work everyday is reflected in the continued business demand from our US-based clients wanting to house their customer support operations in the Philippines," Zamora said.
Five years after it started operations in the Philippines, Convergys has put up 12 contact centers in the Philippines, seven in Metro Manila, three in Cebu City, one in Bacolod City and one in Santa Rosa, Laguna.
Castillo said their clients include those engaged in banking, retail and telecommunications.
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